Yet Another Outage

This is starting to get ridiculous. The BlackBerry service used to have 100% availability and it is getting worse every week. These outages like the one experienced today are getting more common. Here's what RIM announced:

  • BlackBerry subscribers may be unable to send or receive messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.
  • BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their internet mailbox, integrating third-party email accounts, or viewing email attachments.
  • Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.
  • BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.
  • Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers.

Every time one of these outages happen I can't help but to think about the advertisement campaign Microsoft is running on different magazines where you can see a Visio diagram of what the Email infrastructure looks like when a message goes through RIM's architecture from the Exchange server to your BlackBerry, and then how Microsoft bypasses that (the BES server and the RIM network that goes down...) and goes directly from the Exchange to your Windows mobile device.

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